Frequently Asked Questions
Everything you need to know about bringing luxury to your leisure.
What is the typical shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks depending on your location and the selected freight service.
How do I care for my outdoor fabric products?
Our high-performance fabrics are water and UV resistant. We recommend spot cleaning with mild soap and water, and storing items indoors or under covers during extreme weather to prolong their lifespan.
What is your return policy for home decor?
We offer a 30-day return window for most unused items in their original packaging. Please note that shipping fees for returns are the responsibility of the customer unless the item arrived damaged.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and weight of the order.
Are your wood products sustainably sourced?
Sustainability is a core value. We use FSC-certified timber for our teak and hardwood collections to ensure our products are as kind to the planet as they are to your home.
Can I make changes to my order after it has been placed?
Once an order is placed, it is sent immediately to our warehouse for processing. We will do our best to accommodate changes if notified within 1 hour of purchase, but we cannot guarantee modifications once an order is packed.